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HomeWorld Hilo
944 Kinoole Street
Hilo, HI 96720
(808) 935-2917
We are open!

Monday: 10am - 6pm Tuesday: Closed Wednesday: Closed Thursday: 10am - 6pm Friday: 10am - 6pm Saturday: 10am - 6pm Sunday: 10am - 6pm

HomeWorld Honolulu
702 South Beretania Street
Honolulu, HI 96813
(808) 543-5300
We are open!

Monday: 10:30am - 6:30pm Tuesday: Closed Wednesday: Closed Thursday: 10:30am - 6:30pm Friday: 10:30am - 6:30pm Saturday: 10:30am - 6:30pm Sunday: 10:30am - 6:30pm

HomeWorld Kailua-Kona
73-5593 Maiau Street
Kailua-Kona, HI 96740
808-326-7591
We are open!

Monday: 10am - 6pm Tuesday: Closed Wednesday: Closed Thursday: 10am - 6pm Friday: 10am - 6pm Saturday: 10am - 6pm Sunday: 10am - 6pm

HomeWorld Kapolei
707 Manawai St.
Kapolei, HI 96707
(808) 792-3201
We are open!

Monday: 10:30am - 6:30pm Tuesday: Closed Wednesday: Closed Thursday: 10:30am - 6:30pm Friday: 10:30am - 6:30pm Saturday: 10:30am - 6:30pm Sunday: 10:30am - 6:30pm

HomeWorld Maui
374 Hanakai Street
Kahului, HI 96732
(808) 877-5503
We are open!

Monday: 10am - 6pm Tuesday: Closed Wednesday: Closed Thursday: 10am - 6pm Friday: 10am - 6pm Saturday: 10am - 6pm Sunday: 10am - 6pm

HomeWorld Pearlridge
98-107 Kamehameha Hwy.
Aiea, HI 96701
(808) 488-1065
We are open!

Monday: 10:30am - 6:30pm Tuesday: Closed Wednesday: Closed Thursday: 10:30am - 6:30pm Friday: 10:30am - 6:30pm Saturday: 10:30am - 6:30pm Sunday: 10:30am - 6:30pm

Ashley HomeStore Maui (Affiliate of HomeWorld)
237 Dairy Road
Kahului, HI 96732
(808) 359-2110
We are open!

Monday: 10am - 6pm Tuesday: Closed Wednesday: Closed Thursday: 10am - 6pm Friday: 10am - 6pm Saturday: 10am - 6pm Sunday: 10am - 6pm

Ashley HomeStore Salt Lake (Affiliated Store)
4360 Malaai St
Honolulu, HI 96818
(808) 421-3100
We are open!

Monday: 10:30am - 6:30pm Tuesday: Closed Wednesday: Closed Thursday: 10:30am - 6:30pm Friday: 10:30am - 6:30pm Saturday: 10:30am - 6:30pm Sunday: 10:30am - 6:30pm

Ashley HomeStore Ward (Affiliate of HomeWorld)
455 Ward Ave
Ward, HI 96814
(808) 791-3300
We are open!

Monday: 10:30am - 6:30pm Tuesday: Closed Wednesday: Closed Thursday: 10:30am - 6:30pm Friday: 10:30am - 6:30pm Saturday: 10:30am - 6:30pm Sunday: 10:30am - 6:30pm

Clearance Center
98-107 Kamehameha Hwy
Aiea, HI 96701
(808) 488-1065
We are open!

Monday: 10:30am - 6:30pm Tuesday: Closed Wednesday: Closed Thursday: 10:30am - 6:30pm Friday: 10:30am - 6:30pm Saturday: 10:30am - 6:30pm Sunday: 10:30am - 6:30pm

Contact Us
Excelsior | We care for what you love

ALL STAIN Service Plan



Stationary Furniture

Caring for your stationary furniture has never been easier.

Prepaid 10* Year Service Plan

  • Coverage against ALL accidental stains on something you love
  • Includes a 1st response cleaner kit specifically adapted to the finish of your new furniture
  • One free refill
  • Ownership is easy to transfer

Additional Protection On Leather, Bycast & Vinyl

  • Accidental cuts, incisions, & perforations
  • Accidental cigarette burns


Service Plan Term
Stain Removal......up to 10 years
Repair....................up to 5 years
Replace................up to 10 years

Motion Furniture

Caring for your motion furniture has never been easier.

Prepaid 5 Year Service Plan for ALL Manual and Electronic Mechanisms

  • 100% Parts & Labor
  • No Lemon Clause (3 times same failure)
  • Remote control (1 year)

Prepaid 10* year Service Plan

  • Coverage against ALL accidental stains on something you love
  • Includes a 1st response cleaner kit specifically adapted to the finish of your new motion furniture
  • One free refill.
  • Ownership is easy to transfer

Additional Protection On Leather, Bycast & Vinyl

  • Accidental cuts, incisions, & perforations
  • Accidental cigarette burns


Service Plan Term
Stain Removal......up to 10 years
Repair....................up to 5 years
Replace................up to 10 years

Dining Chairs & Furniture

Caring for your dining room furniture has never been easier.

Prepaid 5 Year Service Plan

  • Coverage against ALL accidental stains on something you love
  • Includes a 1st response cleaner kit specifically adapted for wood with one free refill
  • Ownership is easy to transfer

Additional Protection

  • A one time only reupholstering of all chairs when a stain cannot be removed
  • White heat rings and white liquid rings
  • Lifting of veneer
  • Structural frame & joint defects
  • Accidental glass & mirror breakage
  • Mechanism (non electrical) failure
  • Defective hinges & hardware
  • Loss of silvering on mirror


Service Plan Term
Stain Removal......up to 5 years
Repair....................up to 5 years
Replace.................up to 5 years

Unique Furniture Care Kit

Furniture Care Kits

Accidents happen. Whether you’re removing a stain or maintaining the look of your furniture, our specially formulated 1st response cleaner kits are the way to go.

Fabric & Microfiber
Fabric & Microfiber
Bycast & Vinyl
Bycast & Vinyl
Revitalizing Leather (Chair)
Revitalizing Leather (Chair)
Revitalizing Leather (Set)
Revitalizing Leather (Set)
Revitalizing Wood
Revitalizing Wood

Home Care Kit

Receive this special Home Care Kit with a purchase over $5,000. This includes all the cleaners to the left, plus a special cleaner for glass surfaces, all in one collection.

Home Care Kit

3 Ways To Contact

Whether it’s for inquiries or submitting a claim, choose one of the following below to connect with our knowledgeable customer service specialists. Have your invoice number ready.

Learn more

The Not So Fine Print

The Excelsior™ Because You Love It Service Plan starts from the date of delivery of your new furniture in your home.

To be eligible for service, claims must be reported within 14 days of the stain causing incident.

Stains or issues that are caused by misuse, abuse or that are intentional in nature are excluded and not eligible for service.

Maximum liability of service plan is the original purchase price, less applicable taxes of the affected item only, as it appears on the invoice.

Service is provided for the stained item only, and does not cover cleaning, or repair, or replacement of any “pairs” or “sets” of furniture purchased at the same time as the affected item.

Stains caused by corrosives, or an accumulation of red dirt and general soiling, including stains caused by the accumulation of body and hair oils, are excluded and not eligible for service.

Plan does not provide coverage for damage, defects or inherent features of any kind; other than those special additional component coverages specified. Damage (other than stains) caused by animals on leather or leather-like upholstery are excluded and not eligible for service.

The plan’s coverage for the non stain related issues is for a maximum of up to 5 years total including the manufacturer’s warranty period if applicable.

For full terms and conditions, please visit: Stain Protection Terms

*10 years of cleaning for Stains, Repair and Replace are limited to 5 year term. See terms and conditions for more details.

TM and © Phoenix A.M.D International Inc. All rights reserved