ONLINE ORDERS TERMS AND CONDITIONS
Placing an Order
Shop 24 hours a day, 7 days a week at www.homeworld.com. You’ll receive notification immediately after the order is confirmed. For changes after an order has been placed, please email firstname.lastname@example.org.
We accept Visa®, MasterCard® and Discover® credit cards. Your credit card will be charged for the full amount of your order, including applicable delivery charges and taxes, as calculated at the time you place your order. We reserve the right to revoke any offer and correct any errors even after an order has been submitted.
General Excise Tax
All merchandise purchases picked up from or delivered to an address within the State of Hawaii will be charged the Hawaii State general excise tax, and any applicable county surcharge, in accordance with the current state and local tax rates for the shipping/delivery destination.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. For changes after an order has been placed, please email email@example.com. To cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For In-Home Delivery orders, you can cancel the order simply by calling Customer Care (info below). If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.
homeworld.com takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
In-Home Delivery Items
You have 5 days after an In-Home Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Simply call Customer Care (info below) and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items where a manufacturing defect is discovered after the 5 day return period may be covered by the manufacturer’s warranty, if any; please contact Customer Care (info below) for assistance.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items cannot be returned unless they are delivered damaged.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, delivery and handling charges are nonrefundable, and return pickup fees may apply. Refunds will be made to the credit card used at the time of purchase.
Delivery & Customer Care Contact Information
To protect our employees and community from the spread of COVID-19, our business is temporarily closed with a plan to reopen once the statewide stay at home order is lifted. Should you have any questions, please email us at firstname.lastname@example.org.